Refund policy

Refund & Return Policy

At Apollo’s Printing, every item is 3D-printed with care and inspected before shipping. Because our products are custom-made and often personalized, we cannot accept general returns. However, we want you to be completely happy with your order, so here’s how our refund policy works:

Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging.

  • We will send a free replacement or issue a refund, depending on your preference.

Wrong or Missing Items

  • If you received the wrong product, variation, or are missing an item from your order, please notify us within 7 days of delivery.

  • We’ll quickly send the correct product or the missing item at no additional cost.

Non-Returnable Items

  • Because our products are made to order and/or personalized, we do not accept returns for:

    • Custom-made or personalized items

    • Buyer’s remorse (e.g., ordered the wrong size, color, or product by mistake)

Refund Process

  • Approved refunds are issued to your original payment method within 5–7 business days after approval.

  • You will receive an email confirmation once your refund has been processed.

How to Request a Refund or Replacement

Please email us at [your business email] with the following information:

  1. Your order number

  2. A brief description of the issue

  3. Clear photos of the product and packaging (if damaged/defective)

We’ll take care of the rest!